GENERAL INFORMATIONS

These general purchasing terms and conditions ("Purchase Terms") apply to all purchases made through this website www.lisacolpo.it (“Website”);

Colpo & Zilio is an Italian company with its principal business address in Italy, Torri di Quartesolo (VI), Via Gorizia n. 21 (P.IVA 00614010247). Colpo & Zilio is registered with the Chamber of Commerce of Vicenza (VI), Italy – REA number: VI-141978.

Please email any inquiry at ordini@lisacolpo.it or call the telephone number +39 0444 380160.

These Purchase Terms shall be governed by i. the Legislative Decree No. 206 of 2005 as subsequently amended and supplemented, ii. The Legislative Decree No. 70 of 2003 as subsequently amended and supplemented (laws and regulations on e-commerce), iii. the Italian Civil Code and iv. the Italian Law.

In the event of modification of the Purchase Terms, any purchase order submitted will be subject to the Purchase Terms present on the Website at the time a customer makes such purchase order.

These Purchase Terms are available at any time on this Website.

PERSONS WHO CAN PURCHASE PRODUCTS FROM THE WEBSITE

Any person who intends to purchase products from the Website must be of 18 years of age or older and purchase such products for individual purposes and not related in any way with entrepreneurial, commercial and/or professional activities (each a “Customer”).

Each Customer, before purchasing products through the Website, must carefully review these Purchase Terms, and purchase products through the Website only and exclusively if they agree with each term and clause of these Purchase Terms.

The products purchased through the Website can be shipped to Europe and the United States.

If you wish to ship the product to a different country not included in the above list, you must first contact Colpo & Zilio at the email address ordini@lisacolpo.it or at the telephone number +39 0444380160.

PROCEDURE TO PLACE AN ORDER

The products and the relative prices indicated on the Website are to be considered an offer to the public in compliance with the terms and conditions contained in these Purchase Terms and generally on the Website, including without limitation the General Terms of Use and the Privacy Policy.

To purchase any of the products is necessary to get registered on the Website, and such registration can be effectuated after selecting the products of interest and right before the purchase itself.

Registered Customers can then place their orders through the Website.

Each Customer guarantees, under its sole responsibility, that they are fully authorized to use credit/debit cards and that these cards have sufficient funds to cover all costs relating to purchases of products made through the Website.

Once the products have been viewed on the Website, Customers can select those they intend to purchase by clicking on the "Add to Cart" button. This function will allow the Customer to gather all the products selected for purchase in a virtual "Cart". By clicking on the virtual "Cart", the Customer will be able to view a summary page indicating the products selected for purchase, the respective prices including any duties and taxes and additional packaging and shipping costs.

Subsequently, the Customer may click on "Make A Payment" and proceed with registration on the Website if the Customer did not previously register on the Website, or access with their credentials in the case of existing previous registration.

Further, the Customer can proceed by providing the delivery address, confirming the shipping method and selecting the preferred payment method.

Finally, before concluding the order through the Website, the Customer shall accept the Purchase Terms; in the event that Customer does not agree with the Purchase Terms, the General Terms of Use, the Privacy Policy and any other term and/or condition present on the Website, the Customer is not authorized to use the Website or proceed with any purchase orders, and is kindly required to leave the Website immediately.

Once the Purchase Terms have been carefully reviewed and accepted, the Customer can click on "Place the Order" to place the purchase order for the products selected ("Purchase Order").

The Customer can consider the Purchase Order correctly placed when no error message is displayed on the Website.

PLACING A PURCHASE ORDER DOES NOT CONSTITUTE ACCEPTANCE OF THE CUSTOMER'S PURCHASE ORDED BY COLPO & ZILIO, BUT IT IS LIMITED TO CONFIRMING THAT COLPO & ZILIO HAS RECEIVED THE PURCHASE ORDER AND IT WILL SUBJECT TO VERIFICATION OF PAYMENT AND AVAILABILITY OF THE PRODUCTS ORDERED.

The Purchase Order shall be considered confirmed once the Customer has received an e-mail confirming the Purchase Order as accepted to the e-mail address indicated by the Customer during the registration on the Website ("Order Confirmation").
The Order Confirmation, in accordance and pursuant to Art. 13 of Italian Legislative Decree No. 70 of 2003, will contain a summary of the selected products, the relative prices (including any shipping costs and applicable taxes), the payment methods, the shipping address, the purchase order number, the Purchase Terms and any special conditions applicable to the specific purchase order in accordance with any particular requests made by the Customer.

The Customer must carefully check the correctness of the information contained in the Order Confirmation and to notify Colpo & Zilio at the email address ordini@lisacolpo.it or at the telephone number +39 0444 380160 of any necessary corrections within a maximum period of 24 hours from receipt of the Order Confirmation. Colpo & Zilio is not required to make changes to the Purchase Order without any further liability due towards the Customer if such communication is sent by the Customer to Colpo & Zilio more than 24 hours from the receipt of the Order Confirmation, and the Customer must proceed with the return according to the methods described in Section 8 "Rescission Rights" of these Purchase Terms.

In any subsequent communication regarding products purchased through the Website, reference must be made to the Purchase Order number generated by the system and communicated to the Customer in the Order Confirmation.

In the event that certain products are not available on theWebsite, the Purchase Order will be considered terminated and Colpo & Zilio will refund the purchase price paid to the Customer, without thereby resulting in any further and different liability and/or claim in the against Colpo & Zilio.

Colpo & Zilio shall have the right to refuse any Purchase Order from any Customer that is considered by Colpo & Zilio to be at risk of insolvency, that is incomplete or incorrect or that have been made by a Customer with whom there is a dispute in relation to a previous Purchase Order, or for any other reason considered legitimate at Colpo & Zilio’s sole discretion.

By submitting the Purchase Order, the Customer confirms that he/she/it is aware of and accepts these Purchase Terms without any reservations, as well as any other terms and conditions contained on this Website, including without limitation the General Terms of Use, the Privacy Policy.

PRICES AND RATES

Customer shall verify and review carefully the prices of the products and the related applicable taxes, packaging and shipping costs and any other applicable related costs right before placing an order on the Website, as such prices are subject to variation without prior notice.
Colpo & Zilio will do its best to avoid that, but some of the prices of products offered through the Website, and related applicable costs, may be incorrect. If any of the products for which an order was placed was incorrectly priced, Colpo & Zilio will contact the Client as soon as possible to inform the Client of the error. If Colpo & Zilio is unable to contact the Client using the contact details the Client have provided during the order process or the registration, Colpo & Zilio will cancel the order and notify the Client in writing.
The prices for the products indicated on the website are inclusive of VAT (or other applicable sales tax).

If the Customer requires the products to be shipped to an Extra-EU nation, the price will be calculated excluding the VAT, if not due, but may be increased by the amount of the specifically applicable custom and sales taxes.

Colpo & Zilio. reserves the right to change the prices of the products present on the Website at any time and without prior notice at Colpo & Zilio’s sole discretion.

TERMS OF PAYMENT

In any event, all payments must be made before the time of shipment of the purchased products.

The payment methods accepted by this Website are credit cards, debit cards and bank wires. All payments are subject to authorization by the bank selected by the Client. In the event that the applicable bank institution or the service provider refuses, or ‒ for whatever reason ‒ does not authorize or validate the payment, Colpo & Zilio shall not be liable for any delays or non-delivery of the ordered products.

In case of payment by bank transfer, the details necessary to make the payment will be indicated in the Order Confirmation. The transfer must be made within seven business days following the receipt of the Order Confirmation by the Customer. In the event of non-payment within this period, Colpo & Zilio may cancel the relevant Purchase Order without any further liability due to the Customer. In no case will the Customer be charged higher costs than those actually incurred by Colpo & Zilio with respect to the payment method chosen by the Customer.

In any case, before shipping the products purchased by the Customer, Colpo & Zilio reserves the right to verify the actual payment of the price and not to proceed with the shipment if the Customer's payment has not actually been received by Colpo & Zilio.

Personal data will be processed according to the Privacy Policy available on this Website.

TIMES AND METHODS OF SHIPPING AND DELIVERY

The products of a Customer that received a Confirmation Order, will be delivered to the address indicated by the Customer during the checkout process, and as reported in related the Confirmation Order.

In any event, delivery of the products is always subject to the receipt of full payment of the products.

If in the time necessary to verify the actual payment of any product placed by the Customer such product is no longer available on the Website, please refer to the Section 3 above “Procedure to Place an Order” for the relative refund of the purchase price, if any is due.

Orders placed on Saturdays, Sundays and/or Italian national holidays will be processed starting from the first following business day.

All products will be shipped by express courier.

The delivery time is only estimated and shall not be binding upon Colpo & Zilio in any way, as it is fully dependent on the courier.

Customers can check the status of their purchase order by contacting Colpo & Zilio at the email address ordini@lisacolpo.it or by telephone at +39 0444380160.

Each delivery is considered completed by Colpo & Zilio once Colpo & Zilio obtained proof of shipment of the products to the Customer.

PROCEDURES WITH RESPECT TO DEFECTIVE PRODUCTS

Each Customer must carefully inspect the package containing the products upon receipt, at the moment of delivery, and not accept the package or accept it subject to verification if the package appears to be altered or tampered with as Colpo & Zilio carefully packs all products in sealed packaging. In the event that the delivery has been accepted by an unauthorized signatory or in the event that the package shows signs of manumission, the Customer is required to immediately report the incident to Colpo & Zilio at the email address ordini@lisacolpo.it or by telephone at +39 0444380160.

If it is ascertained, in good faith at the discretion of Colpo & Zilio that the damage to the product occurred before its delivery to a Customer, or that the defect is not attributable to the use or damage by the Customer, Colpo & Zilio will repair or replace the product or fully refund the price paid. Provisions of the Italian Consumer Code, Articles 129 et seq. shall apply.

For returns due to damaged products, when it is ascertained that no damage is caused by the Customer, the costs shall be covered by Colpo & Zilio.

Notwithstanding the foregoing defects and non-conformities of the products purchased are considered accepted if not reported within two months following the delivery of the product.

RESCISSION RIGHTS

The Customer has a period of 14 days to rescind a Purchase Order and return the purchased products without having to provide any reason, by contacting Colpo & Zilio at the email address ordini@lisacolpo.it. The Customer must pay all shipping costs and applicable customs duties and other taxes relating to the return and such costs shall not be refunded;

Colpo & Zilio may withhold the refund of the applicable products until the products are received.

The products for which the Customer wants to rescind the purchase must be returned by the Customer to Colpo & Zilio in a new and unused state, in perfect condition, with all packaging intact and tags and stickers attached to them (if applicable), as well as with the original Lisa Colpo and delivery package, including all accessories and documents.

Products returned in conditions other and/or different than the one required from the paragraph immediately above will not be accepted, including if without the original packaging, documents and/or seals provided therein, and/or in a state other than that originally delivered (i.e. products that have been used, worn, damaged or soiled).

Colpo & Zilio reserves the right to verify that the products returned are conform to the requirements set forth above in this paragraph as soon as such products arrive at the headquarters of Colpo & Zilio, in Torri di Quartesolo (VI) at Via Gorizia 21, 36040 Italy; Colpo & Zilio shall not accept any returns that do not comply with the terms set forth herein without any further liability towards a Customer.

According to the provisions of art. 56 of the Consumer Code, Colpo & Zilio shall refund the price paid for the returned products, excluding shipping costs and applicable taxes, without undue delay and in any case within fourteen (14) days from the day in which Colpo & Zilio received the notice of rescission provided that, by that date, Colpo & Zilio has received the returned products and that these products meet the requirements of the conditions required by this Section 8 "Rescission Rights" (i.e. absence of damage and intact conditions of the products, its packaging and any related documents and materials). Otherwise, the refund will be suspended until the products are received by Colpo & Zilio . Colpo & Zilio shall make refunds using the same means of payment used by the Consumer for the initial purchase transaction.

Returned products that cannot be accepted by Colpo & Zilio because non-compliant with the requirements for the return under this Section “Rescission Rights”, will be sent back by Colpo & Zilio to the Customer and the related shipment costs will be debited to the Customer.

Notwithstanding the foregoing, the limitations/exclusions to the right of rescission of the Customer provided for in the Art. 59 of the Italian Consumer Code, shall be excluded for, without limitation, i) goods or services which prices are linked to fluctuations of the financial market outside of Colpo & Zilio’s control and which fluctuations may occur during the rescission, and ii) bespoke products; iii) the supply of goods which are at risk of deteriorating or expiring rapidly; iv) the supply of sealed goods not suitable to being returned for hygienic or health protection reasons and which have been opened after delivery; v) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods.

DISCLAIMERS

The photographic images and graphic representations present on this Website are for illustrative purposes only and, therefore, Colpo & Zilio shall not be liable in case the photographs are not faithful reproductions of the related product.

Colpo & Zilio is not responsible for non-fulfillment of the Purchase Order in the event of: a) unavailability of the ordered product (please refer to Section 3 "Procedure to Place an Order"); b) an event of force majeure or unforeseeable circumstances.

Except as provided for by mandatory provisions of law, Colpo & Zilio assumes no obligations or liabilities other than those expressly provided for in these Purchase Terms and shall not liable for damages to the Customer or to third parties that are not directly attributable to Colpo & Zilio.

INTELLECTUAL PROPERTY

All trademarks and/or distinctive marks used by Colpo & Zilio ("Marks") are registered or unregistered trademarks and exclusive property of Colpo & Zilio, including without limitation the trademark “Lisa Colpo”, registered with the United States Patent and Trademark Office (USPTO), Reg. no. 6884799; the use of the Marks is reserved. Unless the use of the Marks has been expressly authorized by Colpo & Zilio, it shall be strictly prohibited.

All the contents on this Website, including without limitation, products, brands, logos, models, representations, writings, images, designs, descriptions and catalogs ("Content"), constitute intellectual property of Colpo & Zilio or intellectual property licensed to Colpo & Zilio. All rights reserved. The unauthorized use, reproduction and dissemination, even partial, or the creation of derivative works in any form of any part of the Content is strictly prohibited.

PERSONAL DATA TREATMENT

The personal data provided by a Customer during the purchases on the Website are processed in accordance with Legislative Decree no. 30 June 2003, no. 196 ("Italian Personal Data Protection Code”) and Art. 13 of the European Union Regulation 2016/679 of 27 April 2016 and its subsequent amendments and additions.

With reference to the processing of personal data, Colpo & Zilio makes available to all Customers a privacy policy which can be consulted on the Site and inserted in the Order Confirmation.

GOVERNING LAW AND DISPUTES

These Purchase Terms, any Purchase Orders and any contracts resulting here from, shall be governed by Italian law and, in particular (where applicable), by the Italian Legislative Decree 6, September 2005 n. 206 (the Consumer Code).

Any dispute that may arise in relation to a Purchase Order or a contract between Colpo & Zilio and any Client, and in general all disputes relating to the interpretation and/or execution of the Purchase Terms, shall be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the Client (where falling within the requirements of Legislative Decree 6 September 2005, n. 206), if the Client’s place of residence or domicile is located in Italy. On the other hand, for any dispute arising with business Clients, or any general user of this Website, or with individuals and/or entities not resident/domiciled and/or registered in Italy, the parties hereby irrevocably consent to the exclusive jurisdiction of the Court of Vicenza, Italy, waiving any objection which it may now or hereafter have to assert, including without limitation by way of motion, as a defense, or otherwise, that the Court of Vicenza, Italy, is an inconvenient forum.

FINAL INFORMATION

These Purchase Terms can be saved and/or printed at any time.

Colpo & Zilio reserves, at any time at its sole discretion, the right to modify/integrate these Purchase Terms: the updated Purchase Terms will be valid and effective from the very moment of their publication on this Website, without prior notice at Colpo & Zilio’s sole discretion.